SOY YO LLC Website: https://www.soyyojewelry.com Last Updated: October 27, 2026
1. Acceptance of Terms
Welcome to SOY YO LLC (“Soy Yo,” “Company,” “we,” “us,” or “our”).
These Terms & Conditions (“Terms”) govern your access to our website and your purchases of jewelry, customized products, and related services.
By placing an order, you agree to the Terms presented to you during checkout. Your use of the website is also subject to applicable website policies.
If you disagree with these Terms, you should not place an order through our website.
Nothing in these Terms limits consumer rights that cannot lawfully be waived.
2. Business Information
SOY YO LLC is a jewelry design business based in Long Island, New York, United States, specializing in contemporary handcrafted jewelry, limited-production pieces, and custom design work.
Business Name: SOY YO LLC Website: https://www.soyyojewelry.com Customer Service: soyyojewelry@outlook.com Business Address: 276 Siegel St. Westbury NY 11590
3. Handcrafted Product Characteristics
Our jewelry is handcrafted or produced through artisan-guided processes.
As a result, individual pieces may exhibit minor variations in texture, finishing, dimensions, stone characteristics, or appearance.
These variations are a natural characteristic of handcrafted production and do not necessarily constitute manufacturing defects.
However, this provision does not excuse material misrepresentation, undisclosed defects, or failure to provide goods that meet applicable legal requirements.
4. Product Information and Availability
We make reasonable efforts to describe our products accurately.
Product photographs may display slight variations due to lighting, screen settings, natural materials, and individual production characteristics.
Material specifications, dimensions, finishes, and other material product characteristics will be described in the applicable product listing.
Products are subject to availability. We reserve the right to discontinue products, modify collections, or limit quantities, subject to applicable law and obligations arising from accepted orders.
5. Prices, Taxes, and Payment
Product prices are displayed in U.S. dollars unless otherwise indicated.
Applicable taxes, shipping charges, and other mandatory fees will be disclosed as required before the order is submitted.
We reserve the right to change prices for future purchases. Price changes do not retroactively modify accepted orders except where permitted by law or expressly agreed with the customer.
Payment must be authorized before an order is fulfilled.
Payments are processed through supported third-party payment providers. Payment processing is subject to the provider's applicable terms and security procedures.
We may cancel or decline orders involving apparent pricing errors, suspected fraud, unavailable products, or payment authorization failures, subject to applicable consumer protection laws. Any payment collected for an order that cannot be fulfilled will be refunded as legally required.
6. Orders and Acceptance
Submitting an order constitutes an offer to purchase the selected products.
An automated order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.
We may review orders for payment verification, availability, shipping eligibility, and fraud prevention.
Once an order is accepted, we will fulfill it according to the applicable purchase terms and legal obligations.
If an order is canceled before fulfillment, any required refund will be processed through the appropriate payment method.
7. Custom and Made-to-Order Jewelry
Custom jewelry, engraved products, special commissions, and made-to-order designs may involve individual design consultations, preparation, and production.
Details such as specifications, pricing, production schedules, revisions, and cancellation conditions should be confirmed in writing before production begins.
Once production has commenced, custom orders may be ineligible for cancellation or discretionary returns, to the extent permitted by applicable law and the terms disclosed before purchase.
Custom-order restrictions do not eliminate statutory rights relating to defective goods, unauthorized charges, material nonconformity, or legally required refunds.
Additional modifications requested after approval may affect pricing and delivery schedules, subject to the customer's agreement.
8. Shipping and Delivery
We arrange shipments through third-party carriers and logistics providers.
Available shipping methods, estimated delivery periods, and applicable charges will be communicated during checkout or in the relevant order confirmation.
We aim to ship within the period stated at purchase. If no shipping period is stated, we will comply with applicable legal requirements governing shipment timing.
When we cannot ship within the applicable period, we will provide the legally required notice and offer the customer the appropriate choice to consent to a delay or cancel and receive a refund.
Transit estimates supplied by carriers are not guarantees unless expressly identified as guaranteed.
Customers must provide accurate shipping information and promptly notify us of discovered errors.
9. Lost, Delayed, or Damaged Shipments
If a shipment appears lost, delayed, misdelivered, or damaged, please contact us so that we can investigate the matter with the carrier.
We may request the order number, tracking details, photographs, or other reasonable supporting information.
Customers are encouraged to report visible shipping damage within 48 hours after delivery to facilitate carrier investigations. Failure to report within this period does not waive rights provided by applicable law.
Responsibility for goods in transit, delivery failures, refunds, and replacements will be determined under applicable law and the relevant transaction circumstances.
Carrier tracking information may be considered as evidence of delivery but does not automatically eliminate all legal remedies.
10. Returns and Exchanges
Due to the handcrafted and limited-production nature of many of our products, discretionary returns and exchanges are generally not offered unless expressly stated in the applicable product listing or approved by SOY YO LLC in writing.
We may accept returns or exchanges where a product:
- Arrives with a verified manufacturing defect.
- Is materially different from the purchased product description.
- Is incorrect due to an error attributable to our fulfillment process.
- Otherwise qualifies for a remedy under applicable law.
Customers are encouraged to contact us within seven days after delivery if they discover a product concern.
This reporting period supports prompt investigation but does not eliminate any non-waivable statutory right.
Returned items may be subject to reasonable inspection and evidence requirements.
We may request the original packaging and proof of purchase when reasonably necessary.
11. Non-Returnable Products
Subject to applicable legal rights, the following products are generally ineligible for discretionary returns:
- Personalized or engraved jewelry.
- Custom-designed pieces.
- Made-to-order products.
- Special commissioned designs.
- Items altered by unauthorized third parties.
- Sale or clearance products specifically identified as final sale before purchase.
These exclusions do not apply where a refund, replacement, or other remedy is required by law.
12. Refunds
Refund eligibility depends on the circumstances of the purchase, applicable product terms, and legal requirements.
Where appropriate, remedies may include repair, replacement, a full or partial refund, or store credit, subject to the customer's legal rights.
Where a cash or original-payment-method refund is legally required, store credit will not be substituted without a legally valid basis.
Refunds required due to an inability to ship within the applicable period will include amounts required by the FTC's Mail, Internet, or Telephone Order Merchandise Rule.
Other shipping or handling charges will be refunded when required by law or the applicable purchase terms.
13. Manufacturing Defects and Warranty
SOY YO LLC addresses verified manufacturing defects affecting the quality or functionality of its products.
Examples may include:
- Defective clasps or fastening mechanisms.
- Faulty soldering or structural assembly.
- Manufacturing errors affecting normal use.
- Defective stone settings attributable to our production process.
Conditions generally not covered by a manufacturing-defect warranty include accidental impact, misuse, unauthorized alterations, damage caused by chemicals, and ordinary wear associated with normal use.
Normal changes to plated finishes or other surface treatments do not automatically establish a manufacturing defect.
Any express warranty duration, coverage conditions, and claim procedure must be disclosed separately and consistently with applicable law.
Nothing in this section disclaims implied warranties or statutory protections that cannot legally be excluded.
14. Jewelry Care and Maintenance
Our jewelry requires appropriate care to preserve its appearance and condition.
We recommend avoiding unnecessary exposure to chemicals, perfumes, harsh cleaning agents, swimming pools, and saltwater where these conditions may affect the materials.
Jewelry should be stored appropriately and cleaned using methods suitable for its materials and finish.
Damage resulting from improper handling may not qualify as a manufacturing defect, subject to applicable law.
15. Fraud Prevention and Security
We may investigate suspicious transactions and apply reasonable fraud-prevention measures.
Where appropriate and lawful, we may request additional payment or identity verification before fulfilling an order.
We reserve the right to decline or cancel transactions reasonably suspected of fraud, unauthorized payment use, or unlawful activity.
Personal information collected for fraud prevention will be handled according to our Privacy Policy and applicable law.
16. Payment Disputes and Chargebacks
If you experience an issue with an order, we encourage you to contact our customer-service team so that we may attempt to resolve the matter promptly.
Nothing in these Terms requires you to waive, delay, or surrender a lawful right to dispute a charge with your card issuer, payment provider, or financial institution.
In responding to payment disputes, we may submit relevant transaction records, delivery evidence, purchase terms, and customer communications to authorized payment providers, as permitted by law.
Knowingly fraudulent transactions or claims may be referred to appropriate authorities.
17. Intellectual Property
The SOY YO LLC name, branding, product photographs, original written materials, and protectable jewelry designs and creative works are owned by SOY YO LLC or their respective rights holders, except where otherwise identified.
Applicable intellectual property laws may protect specific designs, images, trademarks, and other materials.
Without authorization, users may not reproduce, commercially exploit, distribute, or misuse protected website materials or designs in violation of applicable law.
These Terms do not claim exclusive ownership over unprotectable ideas, public-domain materials, or rights belonging to third parties.
18. Website Use
You agree not to use our website to:
- Commit fraud or engage in unlawful transactions.
- Attempt unauthorized access to website systems or customer accounts.
- Interfere with website security or functionality.
- Introduce malicious software.
- Misuse the personal information of others.
- Infringe legally protected intellectual property rights.
We may restrict access or take appropriate action in response to unlawful or harmful activities, subject to applicable law.
19. Third-Party Services
Our website may rely on external services for payments, shipping, hosting, communications, and other functions.
Independent providers may maintain separate contractual conditions or privacy policies.
We are not responsible for all independent actions of third parties, but this provision does not exclude responsibilities that remain legally attributable to SOY YO LLC.
20. Disclaimer and Limitation of Liability
To the fullest extent permitted by applicable law, SOY YO LLC will not be liable for indirect, incidental, special, or consequential losses arising from website use or commercial transactions where such exclusions are legally enforceable.
To the fullest extent permitted by law, our aggregate contractual liability arising from a particular product transaction will not exceed the amount paid for the product giving rise to the claim.
These limitations do not apply to liability that cannot lawfully be excluded or restricted, including liability arising from fraud, willful misconduct, or other legally protected claims.
Nothing in these Terms limits statutory consumer rights or remedies.
21. Events Beyond Reasonable Control
We are not responsible for a failure or delay caused by circumstances beyond our reasonable control, including severe weather, natural disasters, widespread transportation interruptions, government restrictions, or major infrastructure failures, to the extent permitted by law.
We will take reasonable steps to communicate significant disruptions.
This provision does not override legally required cancellation, notice, or refund obligations.
22. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-laws principles, except where mandatory consumer protection laws require otherwise.
We encourage customers to contact us first to seek an informal resolution.
Unless otherwise required by applicable law, disputes may be brought before courts of competent jurisdiction in New York, subject to applicable jurisdictional and consumer protection requirements.
These Terms do not impose mandatory binding arbitration or a class-action waiver. Any future arbitration agreement would require a separately reviewed, clearly disclosed, legally enforceable provision.
23. Privacy
Our collection and handling of personal information are described in our Privacy Policy and Cookie Policy.
These documents form part of our broader website disclosures but do not diminish applicable privacy rights.
24. Changes to These Terms
We may revise these Terms to reflect operational, business, or legal developments.
Updated Terms will apply prospectively as permitted by law.
Material changes will not retroactively alter accepted orders without a lawful basis or the customer's agreement where required.
25. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect to the extent legally permitted.
26. Contact Information
For order assistance, legal inquiries, or questions concerning these Terms, contact:
SOY YO LLC Long Island, New York, United States Email: soyyojewelry@outlook.com Business Mailing Address: 276 Siegel St. Westbury NY 11590 Website: https://www.soyyojewelry.com