SOY YO LLC Website: https://www.soyyojewelry.com Last Updated: October 27, 2026
1. Introduction
SOY YO LLC (“Soy Yo,” “Company,” “we,” “us,” or “our”) respects the privacy of visitors, customers, and individuals who interact with our website and services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, purchase handcrafted jewelry, request custom designs, contact us, or otherwise interact with our business.
Our business is based in New York, United States. By using our services, you acknowledge that your personal information may be processed as described in this Policy, subject to applicable law.
2. Information We Collect
Depending on your interactions with us, we may collect the following categories of information:
Contact and identification information: Your name, email address, telephone number, billing address, shipping address, and other details you voluntarily provide.
Order and transaction information: Products purchased, order history, transaction amounts, delivery information, refunds, customer-service requests, and payment confirmation records.
Payment information: Payments are processed through third-party payment providers. These providers may collect payment card details, billing information, and other information needed to authorize and complete transactions. We receive transaction information necessary to administer orders and resolve payment issues. The extent of payment data accessible to us depends on the payment integration.
Account information: If you create an account, we may process login credentials, account preferences, saved addresses, and purchase history.
Custom jewelry inquiries: Design preferences, measurements, reference images, engraving requests, and information you choose to provide during a custom-order consultation.
Technical and usage information: IP address, browser type, device characteristics, approximate location derived from IP address, website interactions, referring pages, and cookie or similar technology identifiers.
Communication preferences: Newsletter preferences, marketing subscriptions, consent records, and unsubscribe requests.
We collect information directly from you, automatically through website technologies, and from service providers involved in operating our business, where permitted.
3. How We Use Personal Information
We may use personal information to:
- Process payments, fulfill orders, arrange deliveries, and manage returns.
- Respond to inquiries and provide customer support.
- Develop and administer personalized jewelry projects.
- Maintain customer accounts and transaction records.
- Prevent fraud, investigate suspicious activity, and protect our systems.
- Improve website functionality, accessibility, and customer experience.
- Send transactional messages about purchases, deliveries, and service requests.
- Send marketing communications where permitted by law and consistent with your preferences.
- Comply with legal, tax, accounting, regulatory, and contractual obligations.
- Establish, exercise, or defend legal rights.
We limit our collection and use of personal information to purposes reasonably related to our business operations and disclosed practices.
4. Sharing of Personal Information
We may disclose personal information to service providers and third parties when reasonably necessary to operate our business, including:
- Payment processors and fraud-prevention services.
- Shipping carriers and logistics partners.
- Website hosting, ecommerce, and technical-support providers.
- Customer communication and email service providers.
- Analytics and advertising providers, if enabled.
- Professional advisers, including attorneys, accountants, and auditors.
- Government authorities or other parties when legally required.
We may also disclose information in connection with a lawful business reorganization, merger, acquisition, or transfer of assets, subject to applicable privacy obligations.
We do not authorize our service providers to use personal information for unrelated purposes except as permitted by law and applicable contractual arrangements.
Important disclosure: Whether the use of advertising pixels, cross-site analytics, or related technologies constitutes a “sale,” “sharing,” or targeted advertising under applicable state privacy laws depends on the technologies deployed and the relevant legal definitions. Where such activity occurs and a legal opt-out right applies, we will provide the required choices.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, scripts, and similar technologies to support shopping-cart operations, account sessions, website performance, analytics, preferences, security, and marketing.
For additional information about these technologies and available choices, please refer to our Cookie Policy.
Where required by applicable law, we will obtain consent or provide an effective opt-out mechanism before or in connection with relevant tracking activities.
6. Marketing Communications
If you subscribe to our communications or otherwise receive marketing messages in accordance with applicable law, we may send information about collections, products, events, and brand updates.
Marketing emails will provide an unsubscribe mechanism. You may opt out of future commercial email communications at any time.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional, legal, security, or service-related notifications.
We do not treat a purchase alone as consent to receive marketing text messages. Any promotional SMS program, if offered, will be subject to separate disclosures and applicable consent requirements.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining business records, complying with tax or accounting obligations, preventing fraud, and resolving disputes.
Retention periods depend on the nature of the information, applicable laws, contractual obligations, and legitimate business needs.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal and operational limitations.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, alteration, misuse, and disclosure.
These measures may include access controls, secure communications, service-provider oversight, and security updates.
No website, transmission method, or electronic storage system can guarantee absolute security.
If we identify a security incident involving personal information, we will assess and address any notification obligations under applicable law.
9. Your Privacy Rights
Depending on your state of residence and whether the relevant privacy law applies to our business, you may have rights to:
- Confirm whether we process your personal information.
- Request access to personal information.
- Request correction of inaccurate information.
- Request deletion, subject to legal exceptions.
- Obtain a portable copy of certain information.
- Opt out of qualifying sales, sharing, targeted advertising, or certain profiling.
- Limit qualifying uses of sensitive personal information.
- Appeal certain privacy-request decisions where required by law.
- Exercise applicable rights without unlawful discrimination.
To submit a privacy request, contact us using the information below.
We may take reasonable steps to verify your identity before processing a request. We will respond within the period required by applicable law.
Where required, we will recognize legally valid opt-out preference signals, including Global Privacy Control.
We will also provide any additional notices, links, or request mechanisms required if a particular state privacy law applies to our operations.
10. California Privacy Disclosures
California residents may have additional rights under the California Consumer Privacy Act, as amended, if SOY YO LLC meets the law’s applicability requirements.
Relevant categories of personal information may include identifiers, customer records, commercial information, internet activity, and other information disclosed in Section 2.
Our collection and disclosure practices are described throughout this Policy.
Where the CCPA applies, we will provide any additional legally required disclosures concerning categories collected, purposes, recipients, retention, sensitive information, and sales or sharing. We will also provide applicable opt-out mechanisms and process eligible requests in accordance with the law.
We do not condition the exercise of statutory privacy rights on a waiver of those rights.
11. Children's Privacy
Our website and products are intended for a general audience and are not directed to children under 13 years of age.
We do not knowingly collect personal information online from children under 13 without the authorization required by applicable law.
If you believe a child has provided personal information to us in circumstances that violate applicable law, please contact us so we can review the matter and take appropriate action.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, or external services.
Those parties may maintain separate privacy practices. We encourage you to review their policies before sharing personal information.
We are not responsible for independent third-party privacy practices to the extent permitted by applicable law.
13. International Visitors
Our business operates from the United States.
If you access our website from another country, your personal information may be transferred to, stored in, or processed in the United States or other locations where our authorized service providers operate.
Where international data-protection laws apply, we will address any additional legal requirements, including applicable transfer safeguards and rights.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our operations, services, technologies, or legal obligations.
The revised Policy will display an updated effective date. Where required by law, we will provide additional notice or obtain consent before applying material changes to personal information.
15. Contact Us
For questions, privacy requests, or concerns about this Policy, please contact:
SOY YO LLC Long Island, New York, United States Email: soyyojewelry@outlook.com Business Mailing Address: 276 Siegel St. Westbury NY 11590 Website: https://www.soyyojewelry.com
We will review and respond to privacy-related requests in accordance with applicable law.